All Orsella bags are made from high-quality PU and vegan leather — a deliberate material choice, not a compromise. We use different surface finishes across our styles:
• Smooth finish — Tan and Black colourways across the Tote, Saddle, and Sling
• Fine Grain — Ivory colourways across most styles; a fine cross-hatch that is scratch-resistant
• Pebbled faux leather — select Black colourways in the Tote and Satchel
• Shiny patent with quilting — Bamboo Handle Bag (Green) and select Sling colourways (Burgundy,
Black)
• Woven texture — Hobo Bag in Patchy Burgundy and Patchy Brown Hardware is zinc alloy with a gold or nickel finish. All bags are fully cruelty-free — no animal-derived materials are used in any part of the bag.

Every Orsella bag includes a branded dust bag for storage. The Tote Bag additionally comes with a matching makeup pouch that can be used inside the tote or carried independently.

A little care goes a long way. Follow these four habits to keep your bag in its best condition:
Clean gently.
Wipe the surface with a soft, slightly damp cloth. Do not scrub. Never use harsh chemicals, acetone, nail polish remover, bleach, or alcohol-based products directly on the bag.
Store it properly.
When not in use, place the bag inside its dust bag and store it in a cool, dry place away from direct sunlight. Avoid hanging the bag by a single strap for extended periods — lay it flat or stuff it lightly to help it hold its shape.
Keep it dry.
Avoid prolonged exposure to rain, moisture, or humidity. If the bag gets wet, blot gently with a clean dry cloth and allow it to air dry naturally. Do not use a hairdryer or leave it near a heater.
Handle hardware with care.
The gold and nickel-plated zinc alloy hardware is durable but not indestructible. Avoid direct contact with perfume, hand sanitiser, body lotion, or cream on the metal. A soft dry cloth will restore its shine.

Do not machine wash, tumble dry, or iron any part of the bag.

Keep your bag out of direct, heavy rain where possible. If it does get wet, blot the surface immediately with a dry cloth — do not rub, as rubbing can affect the finish. Allow it to air dry completely in a shaded, wellventilated space before storing.
Avoid leaving your bag in a hot car, in direct sunlight, or in a humid bathroom for extended periods. Prolonged heat exposure can cause the material to soften or discolour.

Orsella bags are not waterproof, though PU leather offers better moisture resistance than natural leather in everyday use. If you would like added protection, you may use a vegan leather-compatible water-repellent spray. We recommend testing any spray on a small, hidden area first, as results vary across products and finishes. We do not endorse or guarantee the results of third-party products.

Yes. Every Orsella bag includes a limited time warranty from the date of delivery. The warranty covers manufacturing defects in functional hardware — including zippers, clasps, and metal fittings — under normal use.
The warranty does not cover: wear and tear from regular use, cosmetic marks or scratches, colour fading, damage caused by misuse, accidental damage, exposure to water or chemicals, or modifications made to the bag.
To make a warranty claim, contact us on WhatsApp or at hello@orsellamoda.com with your order number and clear photographs of the issue. We will assess the claim and respond within 2 business days.

Every Orsella bag is designed and manufactured in India. We work with skilled craftspeople and qualitycheck every bag before it leaves the facility.

Yes. All Orsella bags are made entirely from PU leather — no animal-derived materials are used in any part of the bag, including linings, trims, or handles.

We restock popular styles and colourways when possible. Some limited-run colourways may not return once they sell out. To be notified the moment a style comes back in stock, click "Notify Me" on the product page, or subscribe to our newsletter at the bottom of the website.

We introduce new collections and colourways seasonally. The best way to stay updated is to follow @orsellamoda on Instagram or subscribe to our email list — subscribers get early access before new styles are publicly announced.

Browse the Shop, select your bag and colour, and click Add to Cart. When you are ready, go to your cart and click Checkout. Enter your delivery address and payment details, and confirm your order. You will receive an order confirmation email within a few minutes. Check your spam or junk folder if it does not arrive in your inbox.

Orders can be cancelled or amended only before the dispatch. After that, the order moves into fulfilment and changes are no longer possible. If you need to cancel within this window, contact us immediately on WhatsApp with your order number. Once an order has been dispatched, it cannot be cancelled — you may initiate a return after delivery instead.

Please check your spam or junk folder first. If the email is not there, it is possible the email address entered at checkout had a typo. Contact us on WhatsApp or at hello@orsellamoda.com with your name and the email address you used — we will look up your order and resend the confirmation.

Once your order is dispatched, you will receive a shipping confirmation email and SMS or Whatsapp with a tracking link. Click the link to follow your parcel in real time with our courier partner. You can also log in to your account on orsellamoda.com and view your order status under My Orders.

Yes, creating an account lets you track your orders in one place, view your order history, save your wishlist, and check out faster next time. We want you to have a smoother experience.

Orsella is currently an online-only brand, available exclusively at orsellamoda.com. We will announce any pop-ups, events, or retail partnerships through our Instagram @orsellamoda and email newsletter.

Delivery available across India. Enter your PIN code to check service availability in your area.

Shipping is complimentary on all prepaid orders across India — no minimum order value required.
Cash on Delivery (COD) orders incur a handling fee of ₹149.

Orders are processed and delivered within 5–8 business days from the date of order confirmation.

Please note that delivery timelines are estimates and may be affected by *courier delays, public holidays, weather conditions, or other unforeseen circumstances*.

You will receive a tracking link once your order has been dispatched.

Our courier partner will attempt delivery twice. If all attempts are unsuccessful, the parcel will be returned to us. Please ensure your delivery address and phone number are correct at checkout so the courier can reach you.

Returns & Exchanges

We accept returns within 7 days of the delivery date. To be eligible for a return:

• The item must be unused and in its original condition.
• All original tags must be attached.
• The bag must be returned in its original packaging, including the dust bag.
• A valid reason for return must be provided. Returns due to change of mind, preference, or incorrect selection are not accepted.

Damaged or Tampered Shipments

If your order arrives damaged during transit, or if the package/box is visibly broken, torn, crushed, or tampered with and this has affected the bag, please contact us within 24 hours of delivery.

A clear unboxing video showing the package from all sides before opening, followed by the opening of the package and the condition of the bag, is required to process a claim for transit damage. Claims without the required video may not be accepted.

Items that have been used, altered, damaged after delivery, or returned without the or

Contact us within 7 days of receiving your order on the website

Please include:
• Your Order Number
• Reason for the return or exchange
• Clear photographs of the product
• An unboxing video

Once we review and approve your return request, we will share the next steps including pickup or return address details. Do not send any item back before receiving approval — unapproved returns cannot be processed.

• Defective or incorrect items: We arrange and cover the cost of return pickup.

A ₹199 Reverse Pickup & Processing Fee will be deducted for returns requested due to customer preference

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. The refund will be credited to your original payment method. Please allow an additional 3–5 business days for the amount to reflect in your account, depending on your bank.
For COD orders, refunds can be issued via bank transfer or store credit. For bank transfers, please provide your account number and IFSC code when initiating your return. If you prefer store credit, this can be issued instead.
We appreciate your patience as your return is processed.

Exchanges are available only if you have received a wrong or damaged product. We do not offer exchanges for a change of colour, style, or preference.
For further queries regarding exchanges, please contact us.

We are sorry — this should not happen. Please contact us on WhatsApp within 48 hours of delivery with your order number and photographs showing the damage or the incorrect item received. We will arrange a replacement or a full refund at no cost to you, including return pickup.

Please contact us for more information on this.

We accept:
• UPI (Google Pay, PhonePe, Paytm, and all UPI apps)
• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• Cash on Delivery (COD) — available across most pin codes in India
All online payments are processed securely through Razorpay. Orsella does not store your card or banking details.

Yes, Cash on Delivery (COD) is available across most serviceable pin codes in India.
A COD handling fee of ₹149 applies to COD orders.

Yes. All transactions on orsellamoda.com are processed through Razorpay's encrypted, PCI-DSS compliant payment gateway. We do not store your card number, CVV, or banking credentials at any point.
Important: Orsella will never call or message you asking for OTPs, passwords, card details, or payment links outside of our official checkout. If you receive any such communication, do not respond and report it to us immediately.

Duplicate charges are most often pre-authorisation holds placed by your bank, which drop off automatically within 3–5 business days. If the duplicate charge has not reversed after 5 business days, contact us with your order number and a screenshot of your bank or card statement. We will investigate and resolve it with the payment processor promptly.

At checkout, enter your code in the "Discount code" field and click Apply before completing payment. The discount will be reflected in your order total immediately. Only one discount code can be applied per order. Codes cannot be added retroactively once an order has been placed.

Unfortunately, discount codes cannot be applied to orders that have already been placed. Please ensure the discount is showing in your order summary before you confirm payment. If you have any questions about a code, contact us before completing your order and we will be happy to help.

Discount codes are generally not valid on items already marked as sale or discounted, unless the promotion explicitly states otherwise. The terms of each promotion will be communicated clearly when the code is shared.